Versand
Shipping and Delivery Policy
Last Updated: September 2, 2026
This Shipping and Delivery Policy applies to orders placed through the online store operated by BESTSELLER A/S.
1. Shipping Destinations
We deliver to the countries and regions available for selection during checkout.
Available destinations may change depending on product availability, carrier coverage, customs restrictions, and other operational conditions. If a delivery destination cannot be selected at checkout, we are currently unable to ship there.
2. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received and verified.
Orders are generally not processed on weekends or Danish public holidays. Processing may take longer during periods of high demand, promotional events, public holidays, payment reviews, or when additional address verification is required.
Business days exclude Saturdays, Sundays, and applicable public holidays.
3. Estimated Delivery Time
After an order has been dispatched, standard delivery normally takes approximately 8–15 business days.
The total estimated delivery time, including processing and transportation, is therefore approximately 9–18 business days.
These delivery times are estimates and not unconditional guarantees. Actual delivery times may vary due to:
- the destination country or region;
- carrier capacity and local delivery conditions;
- customs inspections or import procedures;
- incorrect or incomplete delivery information;
- severe weather or transportation interruptions;
- public holidays and periods of high demand; or
- circumstances outside our reasonable control.
The estimated delivery information shown during checkout or in the order confirmation applies to the specific order.
4. Shipping Charges
Any applicable shipping charges will be clearly displayed during checkout before the customer completes the purchase.
Shipping costs may depend on the destination, package size, order weight, selected delivery method, and available carrier services. We will not add undisclosed shipping charges after an order has been placed.
5. Order Confirmation and Tracking
After placing an order, the customer will receive an order confirmation at the email address provided during checkout.
When the order has been dispatched, we will normally send a shipping confirmation containing tracking information when tracking is available from the carrier.
Tracking information may require 24–72 hours after dispatch to display an initial update in the carrier’s system.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, recipient name, postal code, telephone number, and other information reasonably required for delivery.
If you discover an error in your delivery information, contact us as soon as possible at:
We will try to update the address if the order has not yet been processed or dispatched. Address changes cannot be guaranteed once an order has entered fulfilment or has been transferred to the carrier.
7. Customs, Taxes and Import Charges
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.
Unless checkout explicitly states that these charges are included, the recipient is responsible for charges assessed by local customs authorities or delivery providers. We do not control these charges and cannot reliably estimate them in advance.
Customers are responsible for confirming any applicable import requirements before completing an international purchase.
8. Delivery Delays
If an order has not arrived within the estimated delivery period, please check the tracking information and verify that the delivery address provided with the order is correct.
You may then contact us with your order number at:
We will review the shipment information and, where appropriate, submit an inquiry to the carrier. Carrier investigations and customs reviews may require additional processing time.
A delay does not automatically mean that a parcel has been lost.
9. Lost Packages
If tracking information indicates that a parcel may have been lost, contact us promptly. We may need to complete a carrier investigation before determining the appropriate resolution.
If the package is confirmed as lost, we will provide an appropriate remedy, such as a replacement or refund, in accordance with the circumstances and applicable consumer-protection laws.
10. Damaged Packages
If a package arrives visibly damaged, please document the condition of the outer packaging and product with clear photographs.
Contact us as soon as reasonably possible and provide:
- your order number;
- a description of the damage;
- photographs of the packaging;
- photographs of the damaged product; and
- photographs of the shipping label where available.
We will review the information and provide an appropriate solution based on the circumstances and applicable law.
11. Incorrect or Incomplete Orders
If you receive an incorrect item or your order is incomplete, contact us promptly at:
Please include your order number and photographs of the products and package received. After verification, we will provide the appropriate instructions or remedy.
12. Failed Delivery and Returned Packages
A parcel may be returned to the sender because of:
- an incorrect or incomplete address;
- repeated unsuccessful delivery attempts;
- failure to collect the parcel;
- refusal of delivery; or
- failure to complete required customs procedures.
If this occurs, contact us so we can review the available options. Additional shipping costs may apply if redelivery is requested due to information or circumstances attributable to the customer, except where otherwise required by law.
13. Separate Shipments
Orders containing multiple products may be dispatched in separate packages due to product availability or fulfilment arrangements.
When this occurs, packages may arrive on different dates. Where available, separate tracking information will be provided for each shipment. Customers will not be charged an additional shipping fee solely because we divide an order into multiple shipments.
14. Order Cancellation
To request cancellation, contact us as soon as possible.
We will attempt to cancel the order if it has not yet been processed or dispatched. Once an order has been dispatched, it normally cannot be cancelled through the shipping process and may need to be handled under our Return and Refund Policy.
This does not limit any mandatory cancellation or withdrawal rights provided by applicable consumer law.
15. Contact Information
Legal company name:
BESTSELLER A/S
Business address:
Transportcenter Alle 8
7400 Herning
Denmark
CVR registration number:
88216512
P-number:
1028206360
Telephone:
+45 99 42 32 00
Customer service email:
bursellslatendy210@gmail.com
The business address above is provided for company-identification purposes. Products must not be returned to this address unless we confirm the applicable return address and instructions in writing.