Return & Refund Policy

Last Updated: September 2, 2026

This Return & Refund Policy applies to purchases made from the online store operated by BESTSELLER A/S.

1. 30-Day Return Policy

We offer a 30-day return period, meaning you may request a return within 30 calendar days after receiving your item.

To be eligible for a return, the item must generally:

• be in substantially the same condition as when received;
• be unworn or unused, except for reasonable inspection;
• include the original tags, accessories, manuals, and components, where applicable;
• be returned in its original packaging where reasonably possible; and
• be accompanied by a receipt, order number, or other proof of purchase.

These conditions do not restrict any mandatory rights available under applicable consumer-protection laws.

2. How to Request a Return

To request a return, contact us at:

Email: bursellslatendy210@gmail.com

Please include the following information:

• your full name;
• your order number;
• the item you wish to return;
• the reason for the return; and
• photographs if the product is damaged, defective, or incorrect.

3. Return Address

The applicable return address is determined by us based on the order, product, and return location.

Once your return request has been reviewed and accepted, we will provide the correct return address and detailed return instructions by email.

Do not send a product to our registered business address or any other address without receiving prior authorization and the applicable return address from us.

Products sent without an approved return request or to an unauthorized address may not be accepted or processed.

4. Return Shipping

If a return is accepted, we will provide instructions explaining how and where to send the package. Where applicable, we may also provide a return shipping label.

Return-shipping costs depend on the reason for the return and applicable consumer-protection laws:

• If an item is defective, damaged, incorrect, or materially different from its description, we will cover reasonable return-shipping costs where required by law.
• For voluntary returns or changes of mind, the customer may be responsible for return-shipping costs unless otherwise stated or required by law.

Any applicable return cost will be communicated before the return is completed.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. Contact us as soon as reasonably possible if the item is defective, damaged, incomplete, or different from the item ordered.

Please provide your order number, a description of the problem, and clear photographs or other reasonable evidence. We will assess the issue and provide an appropriate remedy, such as repair, replacement, price reduction, or refund, depending on the circumstances and applicable law.

6. Exceptions and Non-Returnable Items

Certain products may not be eligible for voluntary returns, including:

• perishable goods, such as food, flowers, or plants;
• personalized, customized, or made-to-order products;
• sealed personal-care or hygiene products after the seal has been opened;
• hazardous materials, flammable liquids, or gases;
• gift cards; and
• other products that cannot legally or safely be returned.

Sale items are not automatically excluded from statutory return, cancellation, or warranty rights. Any restriction concerning discounted products applies only where permitted by applicable law.

Contact us before returning an item if you are unsure whether it is eligible.

7. Exchanges

If you wish to exchange an item, contact us before sending it back.

Depending on product availability, we may arrange an exchange directly or ask you to return the original item and place a separate order after the return has been accepted.

8. European Union 14-Day Right of Withdrawal

If you are a consumer purchasing goods delivered within the European Union, you generally have the right to withdraw from the purchase within 14 calendar days without providing a reason, subject to applicable exceptions.

The withdrawal period generally begins on the day you, or a person designated by you other than the carrier, receives the goods.

To exercise this right, send us a clear statement of your decision before the withdrawal period expires:

Email: bursellslatendy210@gmail.com

After notifying us, you must normally return the goods within 14 days. We will provide the applicable return address and instructions by email.

You may inspect the product to the extent reasonably necessary to establish its nature, characteristics, and functioning. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.

This section does not limit any additional rights provided by applicable national or EU consumer law.

9. Refunds

We will notify you after receiving and inspecting the returned product and inform you whether the refund has been approved.

If approved, the refund will be issued to the original payment method, normally within 10 business days after approval. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

For the EU statutory right of withdrawal, refunds will be handled within the time limits required by applicable law. Where legally permitted, we may withhold the refund until we receive the returned goods or receive reasonable evidence that the goods have been sent back.

If more than 15 business days have passed since we confirmed approval of your refund, contact us at:

bursellslatendy210@gmail.com

10. Company and Contact Information

Legal company name:
BESTSELLER A/S

Business address:
Transportcenter Alle 8
7400 Herning
Denmark

CVR number:
88216512

P-number:
1028206360

Business-unit start date:
April 21, 2022

Telephone:
+45 99 42 32 00

Customer-service email:
bursellslatendy210@gmail.com

Please note that the registered business address above is provided for company-identification purposes. Returns must not be sent to this address unless we expressly confirm it as the applicable return address in writing.